NGOReview Flights & Airports: HA 361 ITO-HNL

Despite being on the edge of a passing score for this sector, Hawaiian Airlines still gives me an overall positive image.  Perhaps, it's simply because it is "Hawaiian" and that I enjoy staying in Hawaii.  Plus, a very Hawaiian livery.  Again, this review was completed on this particular flight sector and on this particular date and time, so it doesn't represent my overall satisfaction of the airline.

NGOReview Flights and Airports
Flight	HA 361		Airline	Hawaiian Airlines	Date	14 Feb 2013		Status	Delayed 40 mins
Origin	ITO		Destination	HNL	Aircraft	B717
Services			Comments				Score (Out of 5)
Friendliness		Airport	At Check-in ·     Agent was looking at cell phone until I said “excuse me” ·     My boarding pass printed from the KIOSK showed “Seat: SEE AGENT”, and so I enquired the agent, but he advised to see agent at gate.  While I was trying to confirm that once more, he cut me off half way and asked the next customer in line to his spot				1
		Inflight	·     Great smile!  ·     A flight attendant offered assistance to PAX with luggage into overhead cabinet				4
Crew Announcement			Prior take-off ·     Warm, slow-paced, clear ·     Sounded sincere ·     Very Hawaiian style After take-off ·     Could not hear a thing, PA volume too low under the old noisy B717 engines and cabin				3.5
Terminal Service			·     Accessible priority boarding available ·     Changed gate approximately 30 mins prior to boarding time ·     Delayed 40 minutes, but no announcements, no changes displayed on any FIDS or hold-room screens				2
Safety			·     Explained roles and responsibilities of Exit Row PAX in moderate pace – requested PAX to pay attention with good assertiveness ·     Safety demo clear, until engine start-up it totaled covered the PA voice and heard nothing regarding wearing vest and reviewing safety card ·     Checked seat belts twice, glanced through				3
Cabin Style			·     Bright & Energetic ·     Hawaiian background music ·     Clean overall, considering it was only about a 5 minutes turnaround for this inter-island flight ·     Usual seating cover style, no special pattern or prints on inner cabin wall				4
Inflight Food & Drinks			·     Complimentary Hawaiian juice, single choice ·     No purchase available, but reasonable for a 30 mins flight				4
Crew Uniform			·     Hawaiian style, casual-friendly				5
Inflight Entertainment			·     2 magazines per seat pocket, but one of which is entirely in Japanese – not sure if that is relevant as it is not a Japanese carrier, though yes there is a high Japanese population and tourist demand in Hawaii ·    Despite the short 30 mins flight, would add service enhancement if there are a few overhead screens, perhaps showing some sort of Hawaiian attractions, short news, or just something to look at				3
Total Out Of 45							29.5
Percentage of Satisfaction							65.56%

   
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Reviews based on personal experience and does not represent other individuals' views.