NGOReview Flights & Airports: DL 2246 HNL-SEA

Welcome to the roll-out of NGOReview Flights and Airports!  

This review is on a returning flight from HNL to SEA for a connection to BLI. 
Future NGOReviews will follow the same format, and may be slightly altered and tailored to the specific experience. 
Flight details are stated at the top, while comments associated with the scores will follow, summing up with a Percentage of Satisfaction.   

NGOReview Flights and Airports
Flight	DL 2246		Airline	Delta Air Lines	Date	14 Feb 2013		Status	On-time
Origin	HNL		Destination	SEA	Aircraft	B757-300
Services			Comments				Score (Out of 5)
Friendliness		Airport	·    Boarding gate greeting: Polite manner with smile				5
		Inflight	·    Polite manner with smile ·    Professional attitude				5
Crew Announcement			·    Pilot: Clear, good tempo ·    FA: Clear and polite, highly audible				5
Terminal Service			·    It was a mess during boarding!  Board by the “zone” that was printed on boarding passes, but started with front to back rows, creating jam and gridlock at jet-bridge and hold room.  Since entering the jet-bridge, it was about 10 minutes till we reached the door, a total chaos.  Normally, you want to board from back to front to avoid jams.    ·    Smartphone App check-in, advanced seat selection available, app boarding pass available, but wasn’t available for HNL boarding				2
Safety			·    Politely asked Exit Row passengers for evacuation assistance.  Did not briefly go through what needs to be assisted, but rather just request to refer to safety instruction card.  Whether or not required by regulation, it would still be good to verbally go through with those passengers.  ·    Video demo: Slight creativity with humour (Jenga @ turbulence, ha ha!)				4
Cabin Style			·    Blue!  Fairly Delta. ·    Leather seats, worn off easily as usual ·    Red pillow plus blanket on every seat – thank you for bringing back the good old complimentary supplies!				4
Inflight Food & Drinks			·    Complimentary Coke, Seattle’s Best Coffee, and mini snacks (only) ·    Purchase of other food and beverages available				2.5
Crew Uniform			·    Neat and professional ·    No unique or stylish designs				3.5
Inflight Entertainment			·    Overhead screens ·    One movie followed by Delta channel ·    Radio channels available ·    In-seat headphone plug available ·    For over 5 hours of flight, it’s better than many other US carriers, but it would be preferable to have individual in-seat entertainment systems.  Let’s make flying more pleasurable!				3
Total Out Of 45							34
Percentage of Satisfaction							75.56%

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Reviews based on personal experience and does not represent other individuals' views.