Wednesday, February 19, 2014

Is It Your Aircraft, Or Your Airline? Do 5 Star Airlines Really Cost More?

I've heard just too much misconceptions of putting the blame on aircraft manufacturers for the discomfort of passenger seats and cabin designs.  I don't know how many times I've heard comments like, "I flew the A380, but it's really nothing special ... the business class was very uncomfortable!", "the A380 is just like any other cabins ...", "this 777 has very tiny seats!", "smaller planes got smaller seats", "the A380 got showers and beds!", "Boeing planes have better seats than Airbus'".  

While some facts may be true, that newer aircraft generations were designed to be compatible with better seating, entertainment options and luxury beds and showers, it is really up to the airlines to decide how much money they want to invest in providing their passengers with better cabin comfort.  Let me emphasize this again, it doesn't matter if, for example, the A380 was designed to be compatible, and I repeat the word, compatible, for fitting larger seats, beds, showers, and LED mood lighting effects, it is still up to the airlines to make the money decision if they want to provide better passenger comfort.  It is then, unfair, to put the blame of the aircraft types because if airlines doesn't want to spend the money to fit in those compatible extra options, you won't see them in your flight.  

I have gathered a sample of different airlines' cabin layout on the A380s and B773ERs.  The first image presents 6 major airlines that operate the A380 fleet.  Please also note the 2013 SKYTRAX rating, with 5 stars being the highest.  Singapore Airlines, of course, remains to be the biggest winner.  First, carefully look at the seat widths and pitch of Economy class.  Singapore offers 19 inches, while Malaysian, also a 5 star airline, offers only 18 inches.  Now, many have praised Emirates to be a prestige carrier, but recently it has fallen down to a 4 star airline, and offers only 18 inches width (though yes, seat pitch is between 32 to 34 inches).  Look at it's first and business classes, 23 and 18.5 inches,  respectively, almost the lowest of all.  Despite the longer pitch, seat width actually can provide you with a lot more comfort.  Even if Singapore offers only 55 pitch in business, width is 34 inches, in a 1-2-1 layout.  This means that the 55 pitch is more than enough leg room as every seat is an aisle seat.  If you were traveling on Qantas or BA economy, well good luck, because you will be squeezed into a 17.5 inches seat with only 31 inches pitch.  It may seem to you that 1 or 1/2 inch wouldn't make a difference, but think about your jeans, do you think wearing half an inch lower than your normal will make you uncomfortable?  Every inch does makes a difference!  You can also look at the total number of seats in each class to know how different airlines want to make more profit out of more seats.  Singapore installs 311 economies, while Emirates, with just 10 less business seats, squeezed in 399 economies.  All A380s, different airlines, different willingness to invest in passenger comfort, but all classified as higher quality airlines.  So what if their services, smiles and food are outstanding?  You will loss your appetite in a tiny seat!  

A huge fluctuation in cabin layout comforts, despite being all A380s.


    SQ A380 first class, 35 width, luxurious comfort           KE A380 first class, 26.5 width, nothing special










































Now let's look at the 777-300ERs.  Below is a comparison between two 5 star airlines (Singapore and Cathay), two 4 star airlines (Air Canada and Emirates), and two 3 star airlines (Air India and AA).  Given their 4 stars overall quality services, Air Can and Emirates actually give you the crappiest configuration.  With economies down to 17 inches width, they have now squeezed an extra seat for every row.  Generally, the 777s' economy configuration is 3-3-3, whereas recently, Air Canada and Emirates decided to make it 3-4-3.  Same aircraft type, same fuselage width, but an additional seat. It would be obvious to feel uncomfortable on their 777s.  It's also outrages when you look at Air India, where economies are 18 inches and first class 23 inches, all greater than Emirates.  When you look at first class, SQ and CX are way above standard, with 35 and 36 inches width, respectively.  However, both, with a 5 star rating, CX's business gives you 21 inches width, while SQ gives you 30 inches.  Despite the fact that SQ has only 51 inches pitch, I have to once again emphasize that 51 pitch is more than enough in a 1-2-1 layout where every seat is an aisle seat.  Looking at just economies, under the same aircraft type, same fuselage, same available compatible options, airlines like SQ who cares about real passenger comfort will give you a 19 inch seat, while airlines that make themselves look like a prestige airline may give you a crappy 17 inch that will most likely take away your appetite and screws up your ergonomics.      
































Now you're going to say, well but you pay for what you get; Singapore Airlines will charge you more!  I prove you absolutely wrong, because last summer, I traveled on a Singapore A380, HKG-SIN, and paid less than a Cathay B777 flight, same direct route, same time period, newer aircraft. 

Here is another example.  With a current promo, Cathay actually cost you less with much more complimentary services than flying with Air Canada.  Booking via their own company websites (cathaypacific.ca and aircanada.ca), under the same departure and return dates (April 7 - 11, 2014), Air Canada actually tricked you by including a non-direct flight on the return leg.  To choose a direct flight, AC actually costs you CAD1,333, while CX costs you only CAD1172.  With much wider seats, slightly more legroom, one extra free checked bag, and greater service quality, all on a 777, why not choose the 5 star airline?  


Be wise, pick the right airline and enhance your flying experience!
  




































Why do people still try to sound smart by saying, "oh, it's cheaper to fly with this airline, oh, you pay what you get"?  Air fares to me are no longer related to which 5 star or whatever star airlines you fly with; it's a matter of time, demand and special promos.  So be wise next time!  Do a bit more research, pay less, or maybe just slightly more, and enjoy exceptional flying experiences with the right airlines!    


(Seat Information Obtained from Seatguru.com)












Sunday, September 22, 2013

NGOReview Flights & Airports: SQ861 HKG-SIN & SQ856 SIN-HKG

If I live in Singapore, or in a city where Singapore Airline (SQ) flies to, I would totally be their KrisFlyer loyalty member, even if I have to do extra connections!  The service just in economy was outstanding. Paying just CAD350 (tax included) for a return flight between HKG and SIN, approx. 4 hours each way, flying on an A380-800, with full inflight meal menus, two selection options, and complimentary drinks and liquor, plus professional, warm and friendly services, clearly it's the best airline I've ever been on.  

My last SQ flight was at the age of six when I flew the same route on a 747, except only one way from HKG to SIN for immigration purpose.  This time, not only the flight gave me a head start in loving their carrier brand, but also the country itself filled me with great impressions and excitement!  

The first sector scored 100 percent, while the return sector impressed me even more, and scored 122 percent.  Please enjoy two separate reviews of SQ861 and SQ856.   


NGOReview Flights and Airports
Flight
SQ861
Airline
Singapore Airlines
Date
02 Sep 2013
Status
On Time
Origin
HKG
Destination
SIN
Aircraft
A380-800
Seat
55C
Dept.
1520
Arr.
1910
Duration
3hr 50min
Class
Economy
Services

Comments

Score (Out of 5)

Friendliness
Airport
At Check-in
·     Check-in staff was fair (Contracted Ground Staff)
Hold-room Boarding
·     Greeting was fair (Contracted Ground Staff)
3
Inflight
·     Professional and warm greeting at entrance door
·     Flight Attendant (FA) offered to escort me to my seat while I was half way through the cabin aisle, and she did, all the way to my seat.  Wow service!!!
5 + 1 Bonus
= 6
Crew Announcement
·     FA’s announcement was clear and warm – the best I’ve ever heard inflight. I felt the sincerity coming from the bottom of her heart! 
·     Pilot’s PA was clear and warm too!  Again, the best I’ve ever heard.
5 + 1 Bonus
= 6
Terminal Service
·     Priority boarding for people with special needs
·     Kris Lounge just across from the gate (maybe just a coincidence, or specially arranged for all SQ flights in HKG)
3
Safety
·     Checked seat belts at least 5 times prior to take-off
·     Just prior to take-off, turning to runway, FA reminded again on PA to have seat belt fasten – first time heard of that! WOW!!
·   Demo video was impressive!  It was nothing fancy like Air NZ or Virgin, just a very professional normal video, but the details within the video amazed me.  The speaking pace was slow and clear.  An example: 

“In case of an emergency, put your seats upright, fasten your seat belt, place your feet flat on the floor lean forward, and lock arms in position” – much more understandable than just telling people to go for the Brace Position

The entire video includes a sign language translator on the screen for people with hearing disability. The video takes it time to present the importance (E.g. sufficient pauses between instructions and zoomed in demonstration, very clear spoken words) 

Sample video:
http://www.youtube.com/watch?v=i5xgDpZrnWk
 
5 + 1 Bonus
= 6
Cabin Style
·     Great variety of seating fabric colours!  There are colour themes and patterns in each economy cabin section (Red+Grey theme in one section, Green+Grey theme in next section)
·     Mood lighting offered in economy class – Orange and White theme, very comfy!
·     Full size pillow and good quality fleece blankets in every single economy seat
·     Clean and fresh feeling
·     Boarding music was nicely selected (classical orchestral style)
·     WOW!!!
5
Inflight Food & Drinks
·     Menu consists of a booklet – English took up 5 pages, which includes a welcome page.  Menu designed specifically for HKG-SIN, with 1 brunch and two dinners selection, plus a large variety of complimentary drinks (including liquor)
·     Nuts and drinks were given prior to serving main meal
·     Meal size retains the “back in the days” travel experience – large size tray, silver cutlery with airline logo, glass for wine
·     Quality, as expected was great (hey, considering it’s an inflight meal, and all it has to go through to preserve heat and freshness from ground to air)
·     Häagen-Dazs ice-cream distributed half way through the meal to avoid melting (unlike another carrier I’ve been on). 

“May I serve you ice-cream sir?” – What else can I say about their service in Economy … AWESOME!

·     For only a 3 hour 50 min flight, this is again, WOW!!! 
5 + 1 Bonus
= 6
Crew Uniform
·     Loved their uniforms as always!  Inflight magazine defines the different uniforms of different positions inflight.
5
Inflight Entertainment
·     Full in-seat entertainment system
·     Found an interesting section in the system that tells about cool facts about planes and flying, followed by some quizzes about aviation
·     Good quality inflight magazine and inflight duty-free purchase
·     Made an inflight purchase and the staff was friendly, despite my small purchase
5
Total Out Of 45
45
Percentage of Satisfaction
100%


 
My first A380 flight, after a long 7 years wait, finally
flying on the first delivery airline!


Full pillow, high quality fleece blanket and headphone

Inflight magazine presenting uniform guide






A wide selection complimentary menu

Full complimentary meal and liquor with silver cutlery and glassware

The awesome A380 wing

Mood lighting in economy (orange sunset)


NGOReview Flights and Airports
Flight
SQ856
Airline
Singapore Airlines
Date
05 Sep 2013
Status
Delayed 30 min
(Weather Storm)
Origin
SIN
Destination
HKG
Aircraft
A380-800
Seat
55C (Econ)
Dept.
0930
Arr.
1330
Duration
4hr 00min
Gate
A10 (T3)
Services

Comments

Score (Out of 5)

Friendliness
Airport
At Check-in
·     Warm and friendly
Hold-room Boarding
·     Warm and friendly
5
Inflight
·     Professional and warm greeting at entrance door
·     Once again, like the previous flight, the Flight Attendant (FA) offered to escort me to my seat while I was half way through the cabin aisle, and she did, all the way to my seat.  Wow service!!!
·     After take-off I walked to the gallery requesting coffee (early morning flight, just what I need!).  The FA kindly asked if I can wait till they distribute snacks as they are preparing the trolley and drinks.  For some people, they may think of it as a refused service, but for me, because of the polite tone and reasonable request (I understand they are scrambling to get snacks out, followed by meals within 4 hours), I was totally fine with it, except that I was thinking if she will remember.  When it came to snacks distribution, the FA remembered my request! 
·     During the main meal distribution, the FA initiated conversation with me while picking out my chosen brunch and drinks. After knowing about my trip, she said, “Congratulations to your friend’s wedding!” at the end as a conclusion.  WOW!!!
·     When collecting my finished meal tray, the FA asked, “How was your meal sir?” – Little things like this, really make my flight so much more enjoyable!  Another WOW!!!  
5 + 2 Bonus
= 7
Crew Announcement
·     FA’s announcement was clear and warm – the best I’ve ever heard inflight. I felt the sincerity coming from the bottom of her heart! 
·     Pilot’s PA was clear and warm too!  Again, the best I’ve ever heard.
5 + 1 Bonus
= 6
Terminal Service
·     Boarding wasn’t clear, as there was no announcement inside the hold room. However, it did not caused any issues, and the configuration of the hold room made it worked I guess. The configuration of the hold rooms at SIN is a bit different (in a very good way) and this might be why no boarding announcement is required in the confined area.
·     Newest terminal for SQ’s use – the best terminal I’ve ever been to
5
Safety
·     Checked seat belts at least 3 times prior to take-off
·     Just prior to take-off, turning to runway, FA reminded again on PA to have seat belt fasten. Same for prior to landing. WOW!!
·   Demo video was impressive!  It was nothing fancy like Air NZ, just a very professional video, but the details within the video amazed me.  The speaking pace was slow and clear.  An example: 

“In case of an emergency, put your seats upright, fasten your seat belt, place your feet flat on the floor lean forward, and lock arms in position” – much more understandable than just telling people to go for the Brace Position

The entire video includes a sign language translator on the screen for people with hearing disability. The video takes its time to present the importance (E.g. sufficient pauses between instructions and zoomed in demonstration, very clear spoken words) 

Sample video: http://www.youtube.com/watch?v=i5xgDpZrnWk
 
5 + 1 Bonus
= 6
Cabin Style
·     Great variety of seating fabric colours!  There are colour themes and patterns in each economy cabin section (Red+Grey theme in one section, Green+Grey theme in next section)
·     Mood lighting offered in economy class – Orange and White theme, very comfy!
·     Full size pillow and good quality fleece blankets in every single economy seat
·     Clean and fresh feeling
·     Boarding music was nicely selected (classical orchestral style)
·     WOW!!!
5
Inflight Food & Drinks
·     Menu consists of a booklet – English took up 5 pages, which includes a welcome page.  Menu designed specifically for SIN-HKG, with 2 brunch and 1 dinner selections, plus a large variety of complimentary drinks (including liquor)
·     Nuts and drinks were given prior to serving main meal
·     Meal size retains the “back in the days” travel experience – large size tray, silver cutlery with airline logo, glass for wine
·     Quality, as expected was great (hey, considering it’s an inflight meal, and all it has to go through to preserve heat and freshness from ground to air)
·     For only a 4 hours flight, this is again, WOW!!!  
5 + 1 Bonus
= 6
Crew Uniform
·     Loved their uniforms as always!  Inflight magazine defines the different uniforms of different positions inflight.
5
Inflight Entertainment
·     Full in-seat entertainment system
·     Found an interesting section in the system that tells about cool facts about planes and flying, followed by some quizzes about aviation
·     Good quality inflight magazine and inflight duty-free purchase
5
Total Out Of 45
55
Percentage of Satisfaction
122%


 
The big storm that caused the delay


Another full meal service!   The famous Singaporean radish cake, with
great amount of shrimps.





 

















Note:  Review(s) completed and copyrighted by registered user of spotting-aeroplane.blogspot.ca. 
Reviews based on personal experience and does not represent other individuals' views.
When a "WOW" comment is given, likely chance there will be bonus scores added.