NGOReview Flights and Airports
|
|||||||||
Flight
|
AC151
|
Airline
|
Air Canada
|
Date
|
09 April 2014
|
Status
|
On Time
|
||
Origin
|
YYZ
|
Destination
|
YVR
|
Aircraft
|
A320-200
|
Seat
|
15D
|
||
Dept.
|
2255
|
Arr.
|
0058 +1
|
Duration
|
5hr 3mins
|
Class
|
Economy
|
||
Services
|
Comments
|
Score (Out
of 5)
|
|||||||
Friendliness |
Airport
|
At Check-in
·
Friendly
& warm
·
Self-offered
clear directions to pre-board screening area and advised gate number, which
was not shown on Passbook
Hold-room Boarding
·
PA
was professional and clear
·
Ticket
taker wasn’t too friendly
|
4.5
|
||||||
Inflight
|
·
FAs
were generally friendly with professional manners and enthusiasm
·
While
making a purchase for a set of headphone and the blanket set, the FA offered
to wait for me to look for my Aeroplan number even though I advised that it’s
on my phone but my phone is out of battery. She further offered to wait while I think of alternatives to look for the card number.
She was very patience and she did sound like she really care. Wow!
·
Who
said Air Canada crews are grumpy and mean?
The FA joked around professionally while serving me coffee. “You bought a blanket for a good sleep but
you want to drink coffee to keep yourself awake?”
|
5+1 bonus
= 6 |
|||||||
Crew
Announcement
|
·
PAs
were overall professional, moderate tempo and mostly clear
·
There
were a few turbulence seatbelt announcements that were rushed
|
4
|
|||||||
Terminal
Service
|
·
Priority
boarding for special needs and passengers with children being offered
·
Air
Canada Lounge
·
Simply
ordinary services that most carriers would offer
|
3
|
|||||||
Safety
|
·
FA
clearly asked exit rows PAX if they understood English, and explained in
detail the instructions to unlock and open the doors for evacuation. This is the clearest instruction I’ve ever
heard. The most impressive I found was
the instruction to check if outside is clear and safe prior to opening the
exit door, which is the first time I’ve heard of. The FA also clearly explained how to
release the doors, and if “this” one isn’t safe, there is another set a row
back (for the A320s). WOW!
·
Safety
video seems too relaxing, and the music was too calming. As a person who always pay attention to the
safety demo, my eyes almost shut for a nap half way through the video. Most PAX do not pay attention to the safety
demo, so it would be wise to make it more interested and attention catching.
|
4+1 bonus
= 5 |
|||||||
Cabin
Style
|
·
Very
comfortable on this A320, in fact very spacious!
·
Leg
room was impressive, especially when I was between rows 12-15 where seat
pitch is 35”, which is 2 to 4 inches more than the latter rows. These are not premium economy rows, but
simply regular economies.
·
The
seat itself was comfortable as I personally prefer fabric seats over
leather.
|
4.5
|
|||||||
Inflight
Food & Drinks
|
·
Limited
meal purchase for late evening flights, which was a bit disappointing. I would totally prefer trying the inflight dinner
meal purchase over eating at the airport terminal.
·
Complimentary
beverage was available, but no snacks served.
Snacks can be good even for late night flights!
·
Coffee
quality was good
·
Beverage/Water
runs were quite frequent
|
3.5
|
|||||||
Crew
Uniform
|
·
Standard
style uniform, overall neat and tidy
|
3.5
|
|||||||
Inflight
Entertainment
|
·
The
enRoute system offered a variety of videos and music
·
This
is so far the only North America carrier that I’ve been on that offers an
entertainment system like a 5-star Asian carrier for a domestic narrow body flight
·
The
enRoute magazine was worth a read as well
|
5
|
|||||||
Total Out
Of 45
|
39
|
||||||||
Percentage
of Satisfaction
|
87%
|
||||||||
Note: Review(s) completed and copyrighted by registered user of spotting-aeroplane.blogspot.ca.
Reviews based on personal experience and does not represent other individuals' views.
When a "WOW" comment is given, likely chance there will be bonus scores added.
